Terms and Conditions

1. Introduction

Welcome to Pooja Designer, your ultimate destination for exquisite sarees and ethnic wear located in Chandni Chowk. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase.

2. Payment Conditions

Payment Methods: We accept payments via cash, credit/debit cards, online bank transfers, and other approved payment methods.

Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

Payment Confirmation: Your order will be confirmed once full payment has been received. In case of online transactions, payment confirmation may take some time depending on the payment gateway.

Currency Conversion: For international orders, currency conversion fees may apply. The final amount charged to your account may vary slightly due to currency fluctuations and bank charges.

3. Return Policy

Eligibility: We offer returns on eligible products within [number] days of purchase. To be eligible for a return, the item must be unused, in its original condition, and with all tags intact.

Exclusions: Certain products such as custom-made sarees or items purchased during promotional events may not be eligible for return unless they are defective or damaged.

Return Process: To initiate a return, please contact our customer service team within the stipulated return period. You may be required to provide proof of purchase and images of the product.

Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed via the original payment method within [number] days.

Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or damaged upon receipt.

4. Bulk Orders

Bulk Discounts: We offer special discounts on bulk orders. Please contact our sales team for more information on pricing and availability.

Custom Orders: For large or custom orders, advance payment may be required. Our team will provide you with a quotation and payment details upon request.

Delivery Time: Delivery times for bulk orders may vary depending on product availability and order quantity. Our team will provide you with an estimated delivery timeline at the time of order confirmation.

5. Miscellaneous

Product Variation: Please note that due to the unique nature of handmade and handcrafted products, slight variations in color, design, and texture may occur. We strive to provide accurate product descriptions and images to ensure customer satisfaction.

Legal Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Delhi.

Amendments: We reserve the right to modify or update these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

Thank you for choosing Pooja Designer. For any queries or assistance, please feel free to contact our customer service team. Happy shopping!